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Refund Policy

30-day Money Back Guarantee

DiskGenius free trial version is provided to help you test the software before purchase. You can download, install and test the trial version free of charge. Trying the trial version will give you a clear idea about whether it is the software you are looking for, for example, you can preview recoverable files during the test process. In addition to the "try-before-you-buy" system, you are still protected by 30-day Money Back Guarantee policy. The money back policy is very clear and easy, and your request will be accepted instantly if it fulfills guidelines below.

Circumstances of Eligible Refund

1. Purchase of the same product twice or purchase of two products with similar functions. In this case, we will refund one of the products for you, or swap one program for another product.

2. Purchase of a "wrong product", and then purchase of the correct product from our company. In this case, we will refund the price of the wrong product for you if you have no need of it.

3. Due to technical issues with the payment platform or other technical reasons, you paid twice or more for one product. If that is the case, we will charge only once for one product and refund any additional payments.

4. Software purchased has terminal technical problems, and no solution has been provided within 30 days. In this case, we will refund the purchase price if you do not want to wait for a future upgrade.

5. Purchase of Extended Download Service (EDS), Registration Backup Service (RBS) or Download Insurance Service outside of product purchase, without knowing that they can be removed. In this case, we will help you contact payment platform to refund the cost of them.

Circumstances of No Refund

1. The refund request is submitted after 30 days of the date you accomplished the purchase.

2. The refund request is made on non-technical circumstances. We offer extensive test versions with which you can look into the software in detail before deciding whether to buy it. Hence, refunds are only available for technical issues that our support team cannot offer solutions.

3. The purchased product has been successfully used by the customer and performed its intended task.

4. The refund request claiming the purchase of a wrong product, which has already been followed by the purchase of a similar product from a different provider.

5. The refund is requested for the reasons of failures that are not product related.

6. There are technical problems, and our support team can provide solutions. It is important that in case of problems that you cannot handle on your own, you contact our support team with detailed information regarding the issue. This helps us get clear what kind of issue you are facing and figure out solutions for you. Therefore, you are eligible to request a refund only after you allow our support team to assist you. If you encounter any difficulty using our product, please feel free to contact our support team.

7. The refund request is made on complaint of credit card fraud or other unauthorized payment. It is recommended to contact the card issuer or related payment service to get it refunded.

8. You fail to receive the license code but do not try contacting our support team.

9. You changed your mind after placing an order.

Refund process

The refund requests are handled by our support team which can be reached by emailing support#eassos.com (replace # with @). Once the refund request is approved, you will be given a complete refundable amount of the product, and we do not charge any kind of fee for the refund service.

Please allow 28 days for the refund to be processed. The money will be credited back to the same credit card which was used while placing the order. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge. If you are unable to locate the applied credit, please contact the issuing bank for further information regarding when it will be applied.

Once a refund is issued, the corresponding license will be deactivated.

We may modify or update this refund policy occasionally, and changes take effect when they are posted on this page. For any cases not explained above, please feel free to contact support team. Our support ream is always here to receive your feedbacks and suggestions and try best to figure out solutions for you.